One Heartland at San Antonio Wellness and Rehabilitation

The Nurses and Admen where nice and helpful. Very mindful when changing dressings on wounds. Have to admit they were a little slow responding to the call button at times, could have been short staffed for graveyard shift. Overall I was pleased with the facility and the help I received, they even provided some clothes for me as I came straight from the hospital in a gown and didn't know what I needed.

On entering, main door was electronically locked.waited for front desk to let me in. Front desk was very nice and helpful in registration process to get admission pass and assisted ne in pointing to my brothers room. It was my first visit. The entire facility was busy with staff assisting other residents and or assisting other staff in coordinating tasks to be accomplished. Patents that were ambulatory were clean and most parted in designated areas to accommodate social interactions.Very clean facility. Brothers room was single occupancy and clean. Impressed overall.

My mother died under their care after 15 hours. At two separate times they were negligent in their care. The first was when my mother was moved to rehab following a hospital stay. She developed a UTI and after requesting a doctor and antibiotics she was provided neither. They called an ambulance on the third day because she would not wake up. She was unconscious for 3 days and the hospital said it was due to the severity of her infection. The last time was their failure to provide oxygen in a timely manner. It took almost an hour to get her oxygen letting oxygen level to drop to 53%.

Update: I just did my interview. Facility is nice, pt feedback not so much, and for the state of TX is a shock to me…nvr in my 18 years of CNA (WA or HI) have I had to be responsible to geriatric care for 20 patients per shift. That ratio 1:18 or 1:20 is outrageous and no wonder family members have issues with their loved ones. Find a facility where the ratio is smaller. Even my recertification training nursing home the ratio was not this bad. As a CNA over the years and what I’ve experienced is that there may be some employees that need retraining for interpersonal skill training to be compassionate towards all patients and correct patient care (lifting/transferring/etc). Patients always have their own rights and can file a complaint. But as a CNA we are all overworked. Sometimes facilities don’t have good communication within all of the staff and that is prob why they got new mngmnt. Or they are short staffed, not payed enough for the many yrs experience/amnt of work they have, are also set in their own way and make short cuts, and they just try to do their best with what’s avail. But by no means should there be any abuse towards a patient. The facility is beautiful and I believe they have showering aides which takes less stress off of the CNAs. There are also hospitality aides that are there to help by passing water and doing little tasks, but cannot and ARE NOT licensed to do patient care. Mngmnt had changed to new ppl earlier this year. Everything for every patient should be noted into charts to pass along to nxt shift. As a new incoming patient sometimes it takes a while for their personal care chart to be made, but most times it should be prepped prior to arrival by the admitting nurse and added to with any changes by the nursing staff. Any dietary info should immediately be passed along to the kitchen staff to relinquish mistakes. Sometimes mistakes are made but we can only learn by them and correct those ways. Their mngmnt has been super nice so far.

This place is the worst. They only give patients a bath twice a week and they never answer the call button until hour's later. I plan to reach out to the news on them. The sign states you can request a bath. I requested one for my Mom and they still did not do it. I spoke with the Administrator who said he would make sure it was done. It still was not done until the day she was schedule to get a bath. Last but not least my Mom's nurse is also very rude. This is ridiculous and I will not have it.